Accessibility Guide

Accessibility Guide

We want to be sure that Rill House is perfect for you, your fellow guests, and your dog's needs as we know that not all health conditions or impairments are visible especially when our communication is not face to face. So please use this Accessibility Guide at your own discretion. This guide is not meant to be a substitute for doing your own checks, asking questions and finding out more from us before making a booking. We are always very happy to answer any questions so that you can establish if Rill House is suitable for your needs.

If you have any special requirements or medical needs for either you, or your fellow guests whom you are booking on behalf of that you feel may not have been clarified by the text or photos on our website or the below Accessibility Guide, please contact us via the contact us section in this website, email or call, text or WhatsApp us on 07767 313060 prior to booking. I have Relay UK installed on that number. Do let us know if there is anything we can do to aid communication

We will be able to answer any questions and help you establish if Rill House is suitable for your group. We will try to make any reasonable adjustments we can but it may not be possible to accommodate all your requests/requirements. In those cases, it is your decision if you feel Rill House is suitable and wish to book. We will not be held liable if you discover on arrival that the house is not suitable for your needs.

Access Considerations for Rill House

Distance from parking to the front door
10 yards on a level paved surface

Steps to the main door
No steps but a step over the threshold

No ground floor bedroom there is a downstairs toliet

The downstairs cloakroom leads off the snug/games room.

Shower type
Two walk-in showers, one in the 1st floor bathroom and one in the 2nd floor bathroom.

First Floor Bathroom

2nd Floor Bathroom

Door width and style
Standard width

Steps within property
25 (13 between the ground and 1st floor, 12 between 1st and 2nd floor)

Specific features/detractions ie handrails or particularly steep steps
For both sets of stairs there is a handrail for the first 2/3rds

Consideration of Internal Decoration

We have chosen a light colour for all the painted internal walls with the main doors being a contrasting natural wood colour. Door
handles contrast in colour to the doors,

All rugs are short pile to reduce the risk of trip hazards and are light contrasting colours to the wooden floors.

All bedrooms have wall or ceiling lights, bedside lights, and windows allowing natural light.

Consideration for guests who are deaf or hard-of-hearing

All the TV's including those in the bedroom have the option for subtitles

Consideration for Dietary Inclusion

We cannot guarantee what ingredients have been used/consumed in Rill House prior to your visit.

We provide an extensive range of cookware so that guests who have dietary considerations can easily ensure that different pans, dishes, baking trays etc can be used in preparing a meal without the need for constant washing up. The Rangemaster has 3 oven compartments if separate cooking spaces are required.

Considerations for Younger Guests

As well as 8 guests in beds we welcome 2 children under the age of 2 in travel cots. We provide 2 travel cots but not bedding or mattresses, 2 high chairs. We provide plastic plates, bowls, cutlery and cups.

There is a fixed retractable stairgate at the bottom on the stairs on the ground floor.

Between courtyard and garden there is a small stream, there is a low wall in front of it and a taller one at the other side. Step up and step down across the bridge, there is no handrail and the steps may be slippery when wet, especially if dogs have been in and out of the stream.

Floor Plans and 3D tour

For those guests who prefer to 'pre-tool' before their arrival, we have our 3D tour allowing you to take a virtual walk around the house and familiarise yourself with the layout, decor and furnishings.

We strongly suggest that you view our 3D tour which will help you establish if the house is suitable for your needs. You can pick a floor plan to view, choose the 'Dolls House' view or take a virtual walk around the house.

This is Floor 2's Floor Plan

House and Local Area Guide

For those guests who like to 'pre-tool' before arrival our online guide provides even more detail than our website including even the contents of the kitchen and cooking utensils 

The House and Local Area Guide are online so that they can be accessed in a larger font or using your preferred text-to-speech reader

We also have a section in our online guide for Accessible Activities In the Local Area Guide section of our online guide each place listed has the contact details so if you have a particular requirement you can easily contact them and establish their suitability.

Medical Needs

We of course hope that you do not need any medical assistance during your holiday however if you do you will find details of Local Hospitals, GP Surgeries, Dentists and Pharmacists in this section of our online guide

If you need to bring any medical equipment with you i.e. a home dialysis machine please do contact us so we can answer any questions you may have including the location of plug sockets.  Full details of how you can do that are at the bottom of this page.

Considerations for Dogs with mobility or health issues

Rill House has solid floors downstairs with low pile rugs. The kitchen is tiled and the remainder is wood. Both have been chosen to be as non-slip as possible. We do provide a dog buggy for guests' dogs it can accommodate a dog up to 80kgs lots more details in our online guide

The garden is grass and we may be suitable for dogs who use wheels to get around as it is flat.

We highly recommend that you add the details of our local vet to your phone as accidents always happen when you least expect it. they will happily see guests for regular appointments as well as our of hours emergencies. Their contact details are in this section of our online guide.

Suitable outside space

Large level courtyard. Further large garden with a small stone footbridge between courtyard and garden. Step up and step down across the bridge, there is no handrail and the steps may be slippery when wet.

Please feel free to contact us via the contact us section in this website, email or call, text or WhatsApp us on 07767 313060 prior to booking. I have Relay UK installed on that number. Do let us know if there is anything we can do to aid communication