Booking conditions

 

Booking Conditions 2019/2020

 

Now for the less exciting but still important details, our booking conditions. Please read them carefully as by paying the deposit you are agreeing to these terms. Our Caretakers Moor to Sea Holidays Ltd are acting as our agents for the purposes of your booking contract.

We reserve the right to amend Rill House’s details and prices quoted on the internet due to error or omission. In this unlikely event you will be notified immediately and may cancel your provisional booking accordingly.

Deposit

To secure your holiday dates you must pay a deposit of one third of your total holiday price or total amount if within 6 weeks of the start of your holiday. The booking is confirmed once our Caretakers Moor to Sea Holidays Ltd have sent you written booking confirmation. This deposit is non-refundable. We strongly urge you to ensure you have adequate Travel Insurance as by paying the deposit you are agreeing to pay the full payment for your holiday, damage deposit and any dog charges.

It is possible to secure bookings by Internet Bank transfer, we do accept cheques but there is a £20 charge for each cheque as it involves a specific long drive to get to a bank and your booking is not confirmed until it has cleared.

Full Payment

The balance of your payment is due 6 weeks before your holiday starts, at which point Moor to Sea Holidays will request full payment of your holiday plus a damage deposit of £200. If the balance is not received by the date due on the booking confirmation, we reserve the right to make Rill House available for re-booking. This does not release you from your obligation to pay the remaining balance.

It is possible to secure bookings by Internet Bank transfer, we do accept cheques but there is a £20 charge for each cheque as it involves a specific long drive to get to a bank and your booking is not confirmed until it has cleared.

Security Deposit

At the time of the full payment being due a damage deposit of £200 will also be required. You and your fellow guests must keep the property clean and in good order and will be responsible for any damages or breakages. During the period of occupation you are responsible for the care of Rill House and its contents. It is expected that you treat Rill House with the respect that you treat your own home and leave the house and its fixtures and fittings in a clean and tidy condition, including correct disposal of rubbish/waste for recycling and disposal of dog mess from gardens/grounds.

Following your safe departure, we are allowed up to 1 week to assess the property in order to ascertain whether any damage has been caused. If damage has found to be caused, over and above what we consider to be classed as ‘general wear and tear’, then Moor to Sea Homes Ltd will contact you, the lead booker with photographic evidence to explain why we are holding some or all the Security Deposit. This deposit will be refunded to you the week following the holiday, but a deduction will be made for any breakages or damages done to the property or if it is not left in a clean and tidy condition, including correct rubbish/waste disposal, dog mess removal or any untoward expenses. Moor to Sea Homes Ltd will not act as arbitrator in any dispute between us and you over the security deposit. Such disputes will be settled directly with us, for whose actions Moor to Sea Homes Ltd cannot accept responsibility. We also reserve the right to request a higher security deposit.

Cancelation

If we can re-book any cancelled dates we will refund you all monies paid minus a £45 administration fee and any financial or other discounts/offers made in order to secure a new booking. We strongly urge you to ensure you have adequate Travel Insurance in place.

Once a booking has been confirmed by Moor to Sea Holidays Ltd it can only be changed to different dates by treating the original booking as a cancellation.

We reserve the right to refuse any booking and to cancel any booking already made if the property is unavailable (e.g. through fire, flood, failure of utility services etc.) for any reason whatsoever subject to a full refund of all monies paid. We are not under any other liability if such a cancellation occurs.

Force Majeure. We cannot accept liability or responsibility for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, livestock, epidemics, acts of any government, or public authority, changes imposed by re-scheduling of airlines, ferries or any event outside our control. 

Dogs

As dog owners and lovers we welcome all dogs of all breeds to stay. Our dog charges are £25pw for up to 2 dogs then £25pw per dog for each additional dog up to 5 dogs and no additional charges for any further dogs.

You may only bring any dogs as mentioned on the booking confirmation, they must be over 6 months of age at the time of the holiday, house trained, clean, no bitches in season, up to date with flea prevention treatment and well behaved. They are not permitted on any furniture in the property but are welcome in any room in the house. It is their holiday as well and we ask they are never left unattended at Rill House.

Guest conduct, safety and belongings

Only guests listed on the booking confirmation are allowed to stay at Rill House. No more than 8 people and two babies in Travel cots (provided) may stay unless by prior written agreement from Moor to Sea Holidays Ltd.

We reserve the right to revoke or refuse prior to, or during the stay, any booking from parties which we consider to be unsuitable for the property. Due respect and consideration to neighbours must be observed at all times. We also reserve the right to request a higher security deposit.

As the Owners of Rill House we are not liable to you the guest or any member of your party, including your dogs for any injury, loss or damage to your property or person, however caused. You should ensure that all personal possessions are removed on departure from the property. Our Caretakers Moor to Sea Homes reserve the right to dispose of any personal belongings after your departure day from Rill House without further reference to you.

Unless you have prior written agreement from Moor to Sea Homes Ltd we will not permit the installation and use of a hot tub portable, otherwise or similar­.

Rill House is a non-smoking, non -vaping property.

Access

Rill House is available for occupation from 4pm on the first day of your holiday and must be vacated by 10am on the last day to let the team get the house ready for the next guests.

Babies

We provide two travel cots, two high chairs and a stair gate. (No cot linen/bedding is provided)

Special requirements

If you have any special requirements or medical needs for either you, your fellow guests who you are booking on behalf of or your dogs that you feel may not have been clarified by the text or photos on our website, please email us prior to booking. We will be able to answer any questions and help you establish if Rill House is suitable for you. We will try to make any reasonable adjustments we can but it may not be possible to accommodate all your requests/requirements. In those cases it is your decision if you feel Rill House is suitable and wish to book. We will not be held liable if you discover on arrival that the house is not suitable for your needs.

3rd Party providers

We cannot be held responsible for any 3rd party breakdowns, malfunctions or cuts of utility services such as electricity, gas, water supplies, sewage disposal although every attempt will be made to remedy a problem where possible should it occur.

In the case of television and telecommunications (mobile reception, Wi-Fi/broadband, telephone etc.) we cannot be held responsible for the services to Rill House. We expect these services to be operating as normal for all guests’ enjoyment but these can be subject to interruptions in rural areas. Every line of enquiry will be made with the provider in an effort to resume service but no refund or relocation will be considered for interruptions to telecommunications or television.

Access statement

Please read below our access and disability statement. We are always very happy to answer any questions so that you can establish if Rill House is suitable for your needs.

If you have any special requirements or medical needs for either you, your fellow guests who you are booking on behalf of that you feel may not have been clarified by the text or photos on our website or the below access and Disability statement, please email us prior to booking. We will be able to answer any questions and help you establish if Rill House is suitable for you. We will try to make any reasonable adjustments we can but it may not be possible to accommodate all your requests/requirements. In those cases it is your decision if you feel Rill House is suitable and wish to book. We will not be held liable if you discover on arrival that the house is not suitable for your needs.

Access and Disability considerations for Rill House
Distance from parking to front door
10 yards on level paved surface
Steps to main door
No
Alternative access if main door unfeasible
Front door off road, 1 step up
Ground floor bedroom and bathroom
No just WC
Shower type: Separate shower/bath with shower over
1st Floor – Bathroom with bath with separate hand held shower and separate shower over                   2nd Floor – Shower room with walk in shower cubical
Door width: Standard/wider
Steps within property
25 (13 between ground and 1st floor, 12 between 1st and 2nd floor)
Specific features/detractions ie hand rails or particularly steep steps
-
Suitable outside space
Large level courtyard. Further large garden with small stone footbridge between courtyard and garden. Step up and step down across the bridge

Privacy Statement - We are committed to protecting and respecting your privacy

This statement explains how and when we collect information about you, how we use this information and when and who it may be shared with. It also explains how you can request information held about you.

Who are we?

Rill House is a holiday rental home business, specialising in dog-friendly holidays. We together with Moor to Sea Homes Ltd arrange the booking and provision of holiday rental accommodation. Any questions relating to this statement, our privacy practices, or a request for your personal information should be addressed to the data protection officer and sent to the following email info@moortoseaholidays.co.uk, or posted to 18 Barnfield, East Allington, Totnes, Devon, TQ9 7QR, or call 01548 521 526

What information do we collect?

Rill House and Moor to Sea Holidays Ltd collect information about you as part of our business process and functions. The information normally includes your name, address, telephone number, names of party members, a contact email address, payment arrangement details and special requirements such as those relating to any disability or medical condition which may affect any party member’s holiday arrangements.

Rill House and Moor to Sea Holidays Ltd collects information about you (our guest) to:

  • Process your booking
  • Communicate throughout the process of booking and managing your holiday experience.
  • Carry out our obligations arising from any contracts entered into by you and us
  • Seek your views or comments on the services we provide
  • Notify you of any changes to our services
  • Send you communications which may be of interest to you, for example, sending you emails or details of future promotions and offers
  • Analyse and review and for marketing purposes of Rill House and Moor to Sea Homes Ltd

Who do we share your information with?

Rill House and Moor to Sea Holidays Ltd may pass on your personal details to individuals and organisations (such as key holders), as part of our business process and functions. This is so that your holiday booking, rental and any travel-related services (if any) may be managed and provided. We keep your information securely and do not share it with third parties other than as outlined in this statement or where permitted by law.

How do we treat your information?

All details you give to Rill House and Moor to Sea Holidays Ltd at any time will be kept for the period of your booking, holiday and such reasonable period thereafter. We keep your information securely and do not share this information with third parties other than as set out in this statement. Only names, contact details and any booking preferences will be used for marketing purposes unless you are informed otherwise when you provide the information. The companies and third parties (key holders) to whom we disclose customer details may contact you. If you do not wish to receive any of the communications set out in this statement, please inform us as soon as possible by letter or e-mail, the details of which are set out above.

How do I find out more about information rights?

Rill House is a holiday rental home business, specialising in dog-friendly holidays. We together with Moor to Sea Holidays Ltd arrange the booking and provision of holiday rental accommodation. Any questions relating to this statement, our privacy practices, or a request for your personal information should be addressed to the data protection officer and sent to the following email info@moortoseaholidays.co.uk, or posted to 18 Barnfield, East Allington, Totnes, Devon, TQ9 7QR, or call 01548 521 526

What information do we collect?

Rill House and Moor to Sea Holidays Ltd collect information about you as part of our business process and functions. The information normally includes your name, address, telephone number, names of party members, a contact email address, payment arrangement details and special requirements such as those relating to any disability or medical condition which may affect any party member’s holiday arrangements.

What do we use your information for?

Rill House and Moor to Sea Holidays Ltd collects information about you (our guest) to In the first instance, please contact Rill House and Moor to Sea Homes Ltd should you have any query about how your information is being collected, processed and used. The Information Commissioner’s website contains further useful information and advice: www.ico.org.uk